Lost Items Policy

Each order is tracked with a unique barcode system from pickup to delivery. In the unlikely event an item is lost, we'll compensate you for its fair market value.

High-value items should be declared during pickup for proper insurance coverage and enhanced tracking.

Tracking System

• Unique barcode for each item
• Digital photos at pickup and delivery
• Real-time location tracking
• Chain of custody documentation

Compensation

Lost items are compensated at fair market value, determined by:

• Original purchase price (with receipt)
• Current market value for similar items
• Age and condition of the item
• Brand and quality factors

Recovery Efforts

We conduct thorough searches at all facilities and work with delivery partners to locate missing items before processing compensation claims.